Social worker jobs can put people through higher than average stress and burnout. As local authorities are forced to cut spending, increasingly big caseloads in a job with strong emotional demands are placing more pressure on our social workers than ever before. Researchers in Calgary, Canada have attempted to discover the key to happiness for those in social services jobs, with the aim that policy makers will make use of their research to make social worker jobs more attractive. The study, by John Graham, a professor of social work at the University of Calgary, was interested in what makes these professionals happy, rather than concentrating on the well documented causes of stress. His research will be of interest to all those who want to make sure they keep hold of their valued employees.
He was motivated by trying to keep people in social services jobs, after recent statistics showed that eight percent of teachers and 15 per cent of social workers leave their jobs each year. Graham’s team sent a survey to 2,500 registered social workers in Alberta, and received 700 replies. They chose the 13 ‘happiest’ social workers of those who had replied and focussed their investigation on their lives, through job shadowing and in depth interviews.
They found that the most satisfied social workers reported higher levels of fulfilment when they had flexible work schedules, work life balance and support in their jobs. Graham noted that social workers, by their nature, are caring, sociable people. When they experience high caseloads they need decent support in order to do their jobs well. One of the trends reported commonly by the happiest social workers was having a high degree of freedom within their jobs, particularly having enough flexibility to balance the demands of heir jobs with their personal lives.
From victims of abuse to neglected children, people in social work jobs find themselves in all sorts of challenging circumstances every day. This makes social services jobs demanding, but also fulfilling, as long as social workers receive enough support. These findings have interesting implications beyond the remit of social worker jobs, as other employers might be encouraged to look at what makes their employees happy rather than tackling what makes them stressed. As the researchers point out, everyone performs better in their role when they can find satisfaction and happiness in what they do. The smartest way to ensure your employees achieve this is to develop organizational cultures that reinforce these principles.
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